RETURNS

We will accept returns for any reason and issue a refund at your request. Anything that has been purchased online can be returned to our warehouse within 14 days of receipt. To send the item back, please fill in the return form you received with your order and send it back to us with the item(s) you return.

Instructions on how to ship are on the return form. All products must be returned within 14 days of receipt. All products must be unworn and unwashed. All products must have all original TIES Amsterdam tags still attached. Shipping back to our warehouse is at the customer's own cost. Save your tracking code link as proof of shipping

EXCHANGE AND REFUNDS

We are happy to offer an exchange or refund when the product is defect. We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer.

Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund.

LATE OR MISSING REFUNDS

In the event that you have not received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and find you have not received your refund: please get in touch with us at info@tiesamsterdam.com

STANDARD REFUND METHOD

Refunds will be issued the same method of payment and the same credit or debit card as the original. Shipping charges and sales tax on shipping are not refundable.